Privacy policy

PRIVACY POLICY

Last updated: August 8, 2026

RENNA PET (“we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide you with a personalized shopping experience. Our store is powered by Shopify.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, make a purchase from, or otherwise communicate with us through the Services.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Payment and transaction information related to purchases, refunds, exchanges, or cancellations.
  • Account information, including login credentials, preferences, and settings.
  • Customer service communications and information you provide when contacting us.
  • Device and technical information, including browser information, network connection, IP address, and other identifiers.
  • Usage information regarding how and when you interact with our website and Services.

2. How We Collect Personal Information

We may collect personal information directly from you, automatically through your use of the Services, from Shopify and other service providers working on our behalf, and from business or marketing partners.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process payments, purchases, returns, refunds, exchanges, and other transactions.
  • Fulfill and ship orders.
  • Provide customer service.
  • Maintain and improve our website and Services.
  • Personalize your shopping experience.
  • Communicate with you regarding your orders or account.
  • Send marketing and promotional communications where permitted by law.
  • Provide relevant advertising.
  • Detect, investigate, and prevent fraud, security incidents, or unlawful activity.
  • Comply with applicable legal obligations and enforce our policies.

4. Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate and improve our Services, remember customer preferences, understand website usage, measure performance, and provide relevant advertising.

Your ability to control certain cookies and tracking technologies may depend on your browser, device, and location.

5. How We Share Personal Information

We may share personal information with Shopify and service providers that assist us with services such as payment processing, order fulfillment, shipping, customer support, analytics, website hosting, fraud prevention, and marketing.

We may also disclose information when required by law, in response to valid legal requests, to protect our rights or the rights of others, or in connection with a business transaction such as a merger, acquisition, or sale.

6. Shopify

Our store is hosted and powered by Shopify. Shopify may collect and process personal information relating to your access to and use of our Services.

Information you submit through our store may be transferred to Shopify and other service providers located outside your state, province, or country.

For additional information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy.

7. Advertising and Marketing

We may use information about your interactions with our Services to measure advertising performance and provide advertisements that may be more relevant to you.

Depending on where you live, applicable law may provide you with the right to opt out of certain uses of personal information for targeted advertising, sharing, or sale.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Request a copy of certain personal information.
  • Opt out of certain targeted advertising, sharing, or sale of personal information where applicable.
  • Manage or withdraw certain marketing preferences.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests.

9. Data Security and Retention

We use reasonable measures designed to protect personal information. However, no security system or method of transmission over the Internet can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

10. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age applicable in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

11. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country or region where you live, including in locations where Shopify or our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers.

12. Third-Party Websites

Our Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of websites that we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we may update the “Last updated” date displayed at the top of this policy.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

RENNA PET