Shipping policy

Shipping Policy

Last updated: August 28, 2026

This Shipping Policy explains how RENNAPET personalized and made-to-order products are prepared and delivered.

Where We Ship

RENNAPET currently ships to addresses within the United States.

Available shipping methods and charges, if any, are displayed at checkout before payment is completed.

Made-to-Order Production

Most RENNAPET products are personalized and produced especially for each customer. Production time begins after an order has been successfully placed and the required personalization details have been received.

Production and shipping are two separate stages.

Production time varies depending on the product, print provider, personalization requirements, holidays and order volume. The estimated production information shown on the relevant product page should be reviewed before ordering.

Estimated Shipping Time

After production is complete, estimated delivery time within the United States varies depending on the product, destination, fulfillment location and shipping carrier.

Delivery estimates displayed on product pages, at checkout or in tracking information are estimates and are not guaranteed delivery dates.

Carrier delays, weather, holidays, address issues and other circumstances outside our control may affect delivery.

Order Confirmation and Tracking

After placing an order, customers will receive an order-confirmation email at the email address entered during checkout.

Tracking information will be sent when it becomes available. Please allow time for the carrier’s tracking system to update after a shipping label has been created.

Customers can also use the Track Order link on the RENNAPET website when tracking information is available.

Multiple Packages

Products in the same order may be produced by different fulfillment facilities. As a result, an order may arrive in more than one package and on different dates.

When an order is divided into multiple shipments, more than one tracking number may be provided. Customers will not be charged an additional shipping fee solely because an order is shipped in multiple packages.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error, contact info@rennapet.com immediately with your order number and the correct address.

We will try to assist, but an address cannot always be changed after production or fulfillment has begun. RENNAPET is not responsible for delays, failed delivery or loss caused by incomplete or incorrect address information submitted by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete customer-supplied address.

Delayed Shipments

Tracking updates can occasionally pause while a package is moving between carrier facilities.

If tracking has not updated for an extended period, contact info@rennapet.com with your order number and tracking number. We will review the available information and assist with a carrier inquiry when appropriate.

Lost Packages

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location and surrounding area.

  2. Ask household members or neighbors whether they accepted it.

  3. Allow one additional business day, as some carriers mark packages delivered shortly before arrival.

  4. Contact the shipping carrier using the tracking number.

If the package remains missing, contact info@rennapet.com. We will review the shipment information and assist where reasonably possible.

Damaged or Incorrect Orders

If an order arrives damaged or you receive an incorrect item, contact info@rennapet.com as soon as possible.

Include your order number and clear photographs or video showing:

  • The product

  • The problem

  • The shipping packaging when relevant

We will review the issue and provide an appropriate replacement, reprint or refund when applicable under our Return & Refund Policy.

Changes and Cancellations

Personalized orders may enter production shortly after being placed.

If you need to request a change or cancellation, contact info@rennapet.com immediately. Changes and cancellations cannot be guaranteed after production has started.

Contact Us

For shipping, delivery or tracking questions, contact:

RENNA PET
Email: info@rennapet.com
Website: https://rennapet.com