Refund policy

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30-Day Return & Refund Policy

We want you and your pet to be happy with your purchase. If you're not satisfied with your order, you may request a return within 30 days of receiving it.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, please contact us at melih.umuut@gmail.com before sending any product back.

Please do not return products to the address shown on the original shipping package. Return instructions and the appropriate return address will be provided after your return request has been reviewed.

Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible and include your order number and clear photos or video of the issue.

We will review the issue and, when appropriate, arrange a replacement or refund.

Non-Returnable Items

For health and hygiene reasons, certain opened or used pet-care and grooming products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Gift cards and personalized products are also non-returnable.

If you're unsure whether your product is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different product is to request a return for the original item and, once the return is approved, place a new order.

Refunds

Once we receive and inspect an eligible return, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at melih.umuut@gmail.com.

Return Shipping

Return shipping costs and instructions will be provided when your return request is approved. If the product arrived damaged, defective, or incorrect, we'll provide the appropriate resolution based on the circumstances.

Contact

For questions about returns or refunds, contact us at: