Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by our store. Throughout the site, the terms “we,” “us,” and “our” refer to the store operator. We offer this website, including all information, tools, products, and services available through this site, conditioned upon your acceptance of these Terms of Service.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these terms, you should not access the website or use our services.
1. ONLINE STORE TERMS
By using this site, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.
You must not transmit viruses, malicious code, or other harmful material.
2. PRODUCTS AND SERVICES
We make reasonable efforts to display product descriptions, photographs, specifications, colors, and other information as accurately as possible.
Actual product appearance may vary slightly due to screen settings, manufacturing variations, product updates, or supplier changes.
We reserve the right to modify, discontinue, limit, or update products and services at any time.
Certain products may be available exclusively online and may have limited quantities.
3. PRICING
All prices displayed on our store are in U.S. dollars unless otherwise stated.
Prices, promotions, discounts, and product availability may change without notice.
Applicable taxes and shipping charges, if any, may be calculated and displayed during checkout.
We reserve the right to correct pricing errors or inaccuracies and to cancel orders affected by an obvious pricing or listing error.
4. ORDERS
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including suspected fraud, unauthorized transactions, pricing errors, inventory issues, or misuse of promotional offers.
If we make a change to or cancel an order after payment, we will attempt to notify you using the contact information provided with the order.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.
5. SHIPPING AND DELIVERY
Order processing and delivery estimates may vary depending on the product, destination, fulfillment location, shipping carrier, holidays, and other circumstances.
Estimated delivery dates are estimates and are not guaranteed unless explicitly stated otherwise.
Some orders may arrive in multiple packages.
Please review our Shipping Policy for additional information regarding processing, tracking, delivery, and shipping.
6. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy. Customers should review that policy before purchasing.
Products must meet the eligibility requirements stated in our Return & Refund Policy.
7. PRODUCT USE
Our pet products are intended to be used according to the instructions provided with the product or on its product page.
Customers are responsible for determining whether a product is appropriate for their pet.
Discontinue use if a product appears to cause discomfort, irritation, or an adverse reaction, and seek appropriate professional veterinary advice when necessary.
Nothing on this website is intended to replace professional veterinary advice, diagnosis, or treatment.
8. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur.
We reserve the right to correct errors, update information, or cancel affected orders when appropriate.
9. THIRD-PARTY SERVICES AND LINKS
Our store may use or link to third-party services, including payment processors, shipping carriers, fulfillment providers, analytics services, and other technology providers.
We are not responsible for the content, availability, policies, or practices of independent third-party websites.
Your use of third-party services may also be subject to their respective terms and privacy policies.
10. USER CONTENT AND REVIEWS
If you submit reviews, photographs, comments, feedback, or other content to us, you represent that you have the right to provide that content.
You may not submit unlawful, abusive, misleading, defamatory, infringing, or malicious content.
We reserve the right to moderate or remove content that violates these Terms or applicable law.
11. PROHIBITED USES
You may not use our website or services to engage in unlawful activity, infringe intellectual property rights, submit false information, distribute malicious software, interfere with the security of the website, attempt unauthorized access, scrape or misuse the service in violation of applicable law, or engage in fraudulent activity.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the content created for this website, including branding, text, graphics, logos, photographs, videos, and other original materials, is owned by or licensed to the store operator and is protected by applicable intellectual property laws.
You may not reproduce, distribute, sell, or commercially exploit protected store content without authorization.
13. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless the store operator and its service providers from claims arising from your violation of these Terms, applicable law, or the rights of another party.
16. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
17. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The most current version will be available on this page.
Your continued use of the website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
18. GOVERNING LAW
These Terms will be governed by applicable laws and regulations. Specific governing-law and jurisdiction provisions may be added once the legal entity operating the store and its jurisdiction are finalized.
19. CONTACT INFORMATION
Questions about these Terms of Service may be sent to: